Frequently Asked Questions

• Can I buy my books at any campus?
• If I accidentally purchase the wrong textbook, can I return it?
• When can I sell my textbook back to the Campus Store?
• When can I buy my books with Pell Grants or other Financial Aid?
• How do I cancel my order?
• How do I refund or return an item?
• If I have problems with my order, whom should I contact?
• What is your Refund Policy?
• What are your hours of operation?
• How do I find textbooks I need for my classes?
• What forms of payment do you accept?
• Is it safe to use my credit card or other personal information on this website?
• Why can I not find my class section number?
• How do I know if my order for STLCC branded uniforms/kits has processed?
• When is the payment applied to my credit card?
• My question is not on this FAQ.
  

Can I purchase my textbooks at any campus?

No. The Campus Stores do not operate as traditional bookstores. You must order books/ebooks through stlcc.textbookx.com. You may order STLCC branded uniforms/kits through this site for on campus pick up only or purchase at the Campus Store.

If I accidentally purchase the wrong textbook, can I return it?

You will make all textbook/ebook returns to Akademos in your account at stlcc.textbookx.com. Please refer to the refund policy on our customer service page for returns of STLCC branded uniforms and kits.

When can I sell my textbook back to the campus store?

Please use stlcc.textbookx.com to sell books. The STLCC campus stores do not buy books.

When can I buy my books with Pell Grants or other Financial Aid?

Financial Aid is generally open to use two weeks before the start of full Fall and Spring semester classes. T177 and T199 Pell book accounts are not available for summer courses. You may charge books and general supplies after verification of awards has been posted to your Banner self service account.

How do I cancel my order?

Please go to the help page in your Akademos account. stlcc.textbookx.com

How do I refund/return an item to Akademos?

All textbook/ebook refunds will go through your Akademos account. Refunds/returns of textbooks/ebooks are not accepted in the campus stores. Returns/refunds of STLCC branded uniforms/kits are accepted at the STLCC campus stores. Please refer to the refund policy on our customer service page.

If I have problems with my order, whom should I contact?

Please use the help page in your Akademos account. stlcc.textbookx.com. You may find contact information for all locations on our about us page.

What is your Refund Policy?

Please refer to the refund policy on our customer service page.

What are your hours of operation?

Please refer to Bookstore Hours under "More Info" in the menu.

How do I find the textbooks I need for my classes?

You will order your course materials and textbooks at stlcc.textbookx.com. Log in using your STLCC credentials used to access Banner Self Service. Your classes will be listed along with the Required materials you need to purchase. You may order STLCC branded uniforms and logos through this site for on campus pick up only.

What forms of payment do you accept?

All campus stores accept cash, VISA, MasterCard, Discover and Student Financial Aid for applicable items. Personal checks are no longer accepted for payment in the campus stores. Only VISA, Mastercard, Discover and Student Financial Aid accepted for online purchases.

Is it safe to use my credit card or other personal information at the website?

Yes. All your login and billing information is sent via encrypted SSL.

Your campus stores will never sell or distribute any of your account information to third parties.

How do I know if my order for STLCC branded uniforms/kits has processed?

For orders of Course Related supplies on this site - If you see a confirmation number on the confirmation page or receive a confirmation e-mail, your order has been received and is in queue for processing. You are not charged until the order is processed.

You can log into your account to see if any orders have been placed and the status of those orders.

When is the payment applied to my credit card?

This website does not deduct anything from your account at the time your order is placed. Akademos does charge your account when an order is placed.

Your credit card will not be charged until the STLCC branded uniforms/kits are picked and processed.

The total amount on the confirmation receipt may change due to the availability of used books.

Your true bill will be reflected upon fulfillment of your order.

My question is not on this FAQ.

Unable to find an answer to your question on this FAQ?

Head to the Contact Us page and contact your campus store.